After Sales Service It may happen that you have to return a product to our warehouse. Some examples are: • Return during the legal retraction period; • Delivery problems due to the transport company; • Delivery mistakes; For further details, we suggest you consult the General Terms and Conditions. We remind you that to return an article, all you need to do is follow these instructions: 1. Use the original packaging when you return the product. 2. Fill in the downloadable Return Form . We do not accept any returns without the Return Form . We advise you to contact our Customer Service by email , before returning your parcel, to obtain a return number, which will help to process your return. 3. Send your parcel to the following address: Laboratoires Didier Rase L4 Logistics ZI de l'Orme Poponne Bâtiment 2 - Cellule 2 44 avenue Paul Langevin 91130 RIS ORANGIS France Please note that we do not accept parcels sent postage due. Make sure that you indicate all the necessary information for the refund or exchange on the Return Form , and especially your address and telephone number. You can choose to have a credit note valid on your next order or to ask for a refund by cheque. For more explanations, please see the "Credit Note" page. It will take us approximately 30 working days to process your refund request or to grant you a Credit Note. We will inform you by email of the whereabouts of your order.