It may happen that you have to return a product to our warehouse. Possible cases might be: • A return during the legal retraction period; • Delivery problems on account of the transport company; • Delivery errors; For further details, please consult the General Sales Terms and Conditions . We remind you that to return an article, simply follow the instructions below: 1. Use the original packaging to return the product.
2. Fill in the downloadable Return Form . We do not accept any returns without the Return Form . We advise you to contact our Customer Service by email, before returning your parcel, to obtain a return number which will help to process the return.
3. Send your parcel to the following address : Laboratoires Didier Rase
L4 Logistics
ZI de l'Orme Poponne
Bâtiment 2 - Cellule 2
44 avenue Paul Langevin
91130 RIS ORANGIS
FRANCE
Please note that we do not accept parcels sent postage due.
Make sure you indicate all the information necessary for your refund or exchange on the Return Form , especially your address and your telephone number.
You may choose to have a credit note valid on your next order or to ask for a refund on your credit card. For more details, please see our "Credit note" page
We require approximately 30 working days to process your refund request or to give you a Credit Note. We will inform you of the follow-up to your request by email.
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