Laboratoires Didier Rase are committed to protecting your personal data.

Our privacy policy covers all the personal information you communicate to Laboratoires Didier Rase when you use the services offered on our site. This policy does not cover any actions of people not employed or directed by Laboratoires Didier Rase.

On using this site, you accept the terms and conditions of our policy. For more information on the terms and conditions of use of this site, please see the page on our privacy policy.

Personal information collected

For certain services requested from Laboratoires Didier Rase, you may have to communicate personal information to us. You alone decide to supply this information to Laboratoires Didier Rase. But we would remind you that if you do not give us certain information, you will not have access to some of our services.

Laboratoires Didier Rase will invite you to enter certain information, particularly data concerning you, when you use the following services:

Create an account: to visit the www.didier-rase.com website, it is not essential to create an account. However, an account is compulsory if you wish to order or use our full range of services. To subscribe, you must communicate some personal information, for example your name and email address.

Purchases: when you make an online purchase on www.didier-rase.com, you must enter your invoicing address, and delivery address. You then sign on to www.didier-rase.com. You can change this data by accessing the appropriate column on the My account page and following the instructions on the screen. To access this page, you must enter the password recorded when you signed in.

Protection of your personal information

Transactions performed on this site are secure thanks to the payment system of the HSBC Bank: Elys Net. When you enter your bank account details, you are directly connected to the HSBC secure payment server. We never see your debit/credit card number and it is never stored on our servers. Moreover, all the information exchanged with the bank is encrypted using the SSL protocol and cannot be intercepted or modified.
A software programme, installed on the www.didier-rase.com server, establishes the communication between your computer and the payment terminal of the HSBC Bank, once you have validated your order and confirmed your payment request.

You simply need a Web browser which accepts SSL connections. No other specific electronic payment software is needed. These features are available on all browsers nowadays. Your bank card number is only known to HSBC. We never display your bank card number in full

We also advise you to do your utmost to protect your personal data. Never communicate your password to anyone, in any form.

Unfortunately, in spite of all our efforts, there is always a small risk of interception by a third party. This risk exists on the Internet in general. Consequently, we cannot guarantee the security of all the information communicated, and you send all this data at your own risk.

Use of your personal data

Laboratoires Didier Rase collect your personal information principally with a view to improving its services. We generally use it for internal purposes, like analysing our customers' preferences. Your contact details also enable us to contact you about your account or for promotional purposes.

In the event of a transfer of assets or shares of Laboratoires Didier Rase to another company, the property of your personal data will be transferred to that company.

Your email address allows us to send you our newsletters and other advertising features about new products, gifts and special offers available on www.didier-rase.com, if, when you signed in, you chose to tick the corresponding box(es). If you receive a message and do not wish to receive any more, read the instructions at the end of the message to find out how to unsubscribe from the mailing list. You can also change your preferences on the My Account page on the www.didier-rase.com website.

Calls made to and received by the Customer Service are likely to be recorded for training purposes and in an effort of continual improvement to the quality of the service we offer to our customers.

Accessibility of your personal data

Laboratoires Didier Rase can communicate your personal information to its outsourcers and employees, for example companies who deal with processing orders, delivering parcels, sending postal and electronic mail, analysing data, with marketing assistance, processing credit or debit card payments, enquiries into fraud, customer surveys and customer service. All these contributors have access to your personal data for the performance of their services, but they are not authorised to divulge any piece of identifiable information individually for any other purposes.

Some data is stored on servers belonging to other companies. Only Laboratoires Didier Rase are authorised to access this data.

This information can be communicated at the request of a court of law.

Laboratoires Didier Rase may rent or offer under licence any personal information about its customers. Further details are available in our general sales terms and conditions under the heading "Data Protection Act".

Cookies on www.didier-rase.com

We collect some anonymous information about your use of the site by setting up cookies on your computer and accessing them. These cookies allow us to monitor certain information such as the frequency of your visits to our website, the pages visited and the pages you visit after leaving our site. These cookies apply to your computer, not to you personally. They are not linked to any personal information about you.