General Sales Terms and Conditions We are happy to welcome you to our website www.didier-rase.com (hereafter named the "Site"). We endeavour to guarantee the exactness and the updating of any information available on this Site, the contents of which we reserve the right to correct, at any moment and without prior notice. These general sales terms and conditions govern exclusively the sale of products offered on the Site. They are at all times accessible on this Site by the purchaser at the time of recording the order. Consequently, the fact of placing an order implies acceptance on the part of the purchaser of these general sales terms and conditions. Site Editor Laboratoires Didier Rase SAS with a capital of 1,000,000 Euros Registered in the RCS in Paris under no. 498 028 307 Intra-community VAT no.: FR 444 98028307 Domiciled 170 Bd Haussmann - PARIS 75008 - France Site Host This Site is hosted by Nexen Service 12 rue Moulin des bruyères 92400 Courbevoie France Access to the site You are entirely responsible for setting in place the computer and telecommunications technology allowing access to the website of the Laboratoires Didier Rase including the cost of connection to the site. Customer service For any information, question or advice, our customer service is at your disposal Mondays to Fridays from 9am to 12pm and from 1pm to 5pm: Laboratoires Didier Rase Service Clients 2170 Bd Haussmann 75016 PARIS France Product availability In the event of a product not being available after your order has been placed, we undertake to inform you within 8 days and to indicate the time it will take for you to receive the product. If you wish, you can ask to cancel the order and request a refund or an exchange by contacting us by email. Offers and prices All the offers on the Site in French are restricted to France. Promotional offers are only valid while the offer concerned is still valid and while stocks last. Prices shown on the Site are indicated in Euros (€) inclusive of tax but do not include postage and packing, and are liable to vary during the year, it being understood that the products ordered are invoiced at the price valid when the order was registered. Prices include value added tax (VAT) applicable on the day of the order. Any change in the applicable rate will be automatically passed on to the products sold on the Laboratoires Didier Rase website. Prices do not include postage fees invoiced in addition to the products purchased. Postage rates will be indicated before your order is recorded. The products remain the entire property of Laboratoires Didier Rase until full payment of the price has been received by the company. The order and validation of the transaction When you confirm your order by clicking the "End" button, you declare that you accept the order and all of these general sales terms and conditions fully and without reserve. Your order is then processed so that you can receive your parcel. As soon as your order has been registered, a detailed acknowledgement of the order will be sent to the email address you indicated when you placed the order. This acknowledgement will give you the exact sum invoiced and the means and times for delivery of your order. This acknowledgement is the acceptation of your order and validates the transaction. It will then be considered as final. However, we reserve the right to cancel any order from a customer with whom there is an outstanding dispute concerning the payment of a previous order, or for any other legitimate motive. In accordance with the law, French consumers have a retraction period of 7 clear days from the date of receipt to return the products ordered at their own cost for a refund. Payment Payment of purchases on this Site is exclusively in Euros (€) and is by credit or debit card. Payment is made on line when the order is placed and is completely secure thanks to the HSBC payment system: Elys Net. The whole transaction takes place in encrypted mode to a bank server in SSL (Secure Socket Layer) mode. To ensure security for credit card payment, Laboratoires Didier Rase may ask you to send them the visual cryptogram (CVV) on the card. You can also use gift vouchers or credit notes on line, issued exclusively by Laboratoires Didier Rase and usable only on www.didier-rase.com. They are valid one year from their issue date. Credit notes and gift vouchers cannot be exchanged or refunded. If the amount of the order is more than the amount of the credit note or gift voucher, the difference must be paid. If the amount of the order is less than the amount of the credit note or gift voucher, the difference cannot be recovered. Laboratoires Didier Rase do not refund the difference. Delivery Our prices are indicated as from the Paris region in France. The products are delivered according to the address of your choice as indicated on the order. It is up to you to provide all the necessary details for your order to reach you easily. Your goods will be delivered within 2 to 10 days (depending on the destination and the dispatch mode) from receipt of your order form by Laboratoires Didier Rase. Returns If your product does not correspond to your expectations or if it is faulty, just return it in its original packaging, in perfect condition, together with the return form , downloadable from ww.didier-rase.com, or by clicking here , within 7 days after receipt, to: Laboratoires Didier Rase L4 Logistics ZI de l'Orme Poponne Bâtiment 2 - Cellule 2 44 avenue Paul Langevin 91130 RIS ORANGIS France We advise you to contact our Customer Service, by telephone or email, before sending back your parcel, to obtain a return number, which will help to process your return. We undertake to exchange it or refund it (except any initial delivery and return costs). Responsibility The products offered comply with the current European legislation. Laboratoires Didier Rase cannot be held responsible for non-performance of the contract concluded in the event of a product being out of stock or unavailable, in a case of force majeure, industrial disputes or total or partial strikes, especially of the postal services and means of transport and/or communications. Laboratoires Didier Rase will take no responsibility for any indirect damages due to these, or to operating losses, loss of profit, loss of opportunity, damages or costs. Laboratoires Didier Rase remind you that in application of article 1124 of the Civil Code, under-aged minors are not permitted to contract. Consequently, orders intended for minors must be placed by parents or guardians. Hypertext links can send you to other websites than this one. Laboratoires Didier Rase decline all responsibility in the event that the content of these websites should contravene the legal provisions and regulations in force. Moreover, Laboratoires Didier Rase remind you that any creation of a hypertext link to the home page of this Site or any other page on the Site is by express prior agreement, in writing, by Laboratoires Didier Rase. Data protection Laboratoires Didier Rase wish to remind you of their commitment to respect and apply the obligations of act 78-17 dated 6 January 1978 concerning data protection and their intention to declare the site to the National Data Protection Agency (declaration n°1243158). In accordance with the law on "data protection", you have a right of access, rectification and deletion of the data concerning you that you can exercise by writing to us at Laboratoires Didier Rase Service Clients 170 Bd Haussmann - PARIS 75008, indicating your last name, first name, full address and possibly your customer number. Through us, you may receive offers from other companies or be informed about offers from Laboratoires Didier Rase by email, telephone or by post. If you wish, you can subscribe when you visit the Site or inform us in writing or by email. Laboratoires Didier Rase reserves the right to set cookies in the computers of visitors to their site. A cookie will not identify you but records information about where you browse with your computer. You can disable cookies using the help page of your browser. Intellectual property In accordance with the laws governing literary and artistic rights property or other similar rights, this Site and all the elements, brands, drawings, models, logos, graphics, etc. displayed on this Site and any compilation thereof, are the exclusive property of Laboratoires Didier Rase or their suppliers. Any reproduction and/or use of copies for any other purposes than personal and private use is expressly forbidden. Any other use constitutes infringement and is punished under Intellectual Property laws, unless by prior written authorisation by Laboratoires Didier Rase. Governing law/Jurisdictionn With the exception of sales delivered in Spain, which depend exclusively on the Spanish subsidiary of Laboratoires Didier Rase (Laboratoires Didier Rase, Pza. Calvo Sotelo, 15 - 2º, 03001 Alicante) and the Spanish courts, this contract is under French law and the French courts only are competent. Changes to the general sales terms and conditions In view of any possible changes to the Site, Laboratoires Didier Rase reserve the possibility to adapt or modify these general sales terms and conditions at any time. The new general sales terms and conditions will, if necessary, be brought to your attention on line and will only be applicable to sales made after the modification.