Help and FAQ

COSMETIC • CONTACT US • DELIVERY OF MY ORDER • PAYMENTS • RETURNS

COSMETIC

What is a cosmetic product?

A cosmetic product must comply with the definition set out by the European Cosmetic Directive and the Public Health Code (Article L5131-1). “Cosmetic products” are defined as care substances used to improve the appearance or odor of the human body. This definition covers many everyday products aimed at enhancing hygiene, health, appearance, and well-being: soap, shower gel, deodorants, toothbrushes, makeup, facial creams, shampoo, and more.
Beyond the legal definition above, a cosmetic product can also be a genuine care product. Unlike a medical product, cosmetics have an aesthetic rather than therapeutic purpose. They correct certain imperfections such as wrinkles and blemishes. They must be handled with care, as they can sometimes trigger allergic reactions. In any case, cosmetic products cannot treat skin diseases.

What is the difference between men’s and women’s skin?

At the cellular level, there is no difference between men and women. However, men’s skin is much thicker than women’s.
Although many brands have used this argument for marketing purposes, this difference has no impact on the effectiveness of a cosmetic product. Moreover, in medicine, there is no dermatological cream that differentiates between male and female skin based on this factor.
The difference between men and women lies in the overall metabolic functioning (i.e., hormonal) of the human body, which causes changes in the skin.
For women, estrogen results in softer skin and less developed hair. In contrast, for men, testosterone produces much more developed hair and sebum production, which makes men’s skin much thicker.

What are the specific needs of men’s skin?

Men’s skin is almost daily subjected to the aggressions caused by shaving.
Therefore, the skin needs products that soothe the micro-lesions caused by shaving.
Furthermore, sebum is the skin’s natural cosmetic ingredient. It protects the skin from dehydration, which is why men do not need to moisturize and nourish their skin as much as women. However, sebum production decreases with age.
Around the age of 50, men begin to experience the discomfort of dry skin and turn to nourishing cosmetic products.

What role do hormones play in skin aging?

No hormones, no life! Unfortunately, over time, the human body’s hormone production decreases, and aging begins.
For women, hormone levels remain fairly stable until menopause, then drop sharply, causing sudden aging. That is why hormone replacement therapy (HRT) has shown spectacular results.
For men, there is no menopause. Instead, from age 30, their hormone levels decrease by about 2% per year, making skin aging much more gradual. Hormones are responsible for skin tone, or scientifically speaking, its density.
As the skin ages, it collapses like a sheet on a deflated mattress: hormones have left the mattress. When we introduce hormones into the skin, the mattress inflates, the complexion brightens, and wrinkles are filled.

Contact Us

You can contact our Customer Service by email at: info@didier-rase.com.
Our team is available to answer any questions regarding our products, your orders, or any assistance you may need.

⏱️ We are committed to responding as quickly as possible (usually within 24 to 48 business hours) to assist you.

Delivery of my order

– Processing time: your orders are prepared and shipped within 24 to 48 business hours. Delivery usually takes 2 to 5 business days.
– Delivery area: mainland France (international shipping coming soon).
– Tracking: you will receive a confirmation email with a Colissimo tracking number as soon as your order is shipped.
– Delivery fees: automatically calculated and displayed before order confirmation.

💡 In case of delay or delivery issues, our Customer Service is available to assist you.

Payments & Promotional codes

– Accepted payment methods: credit cards (Visa, MasterCard, American Express), PayPal and Apple Pay, via a 100% secure platform.
– Security: all transactions are protected by SSL encryption.

👉 Promotional codes are not yet available. This feature may be offered in the future.

Returns & Exchanges

– You have a legal withdrawal period of 14 days from the receipt of your order to exercise your right of return.
– ⚠️ For hygiene reasons, opened or unsealed products cannot be returned or exchanged.
– Products must be returned in their original condition, unused, and with complete packaging.
– To initiate a return or exchange, please contact our Customer Service at info@didier-rase.com, specifying your order number.
– Refunds are processed within a maximum of 14 days after receipt and inspection of the returned product.